FREQUENTLY ASKED QUESTIONS
Who is Qosmedix?
Qosmedix is a supplier of hygienic disposables and professional supplies to the cosmetic, pharmaceutical, nutraceutical, soap, fragrance, bath, body, spa, beauty and esthetics fields.
Why does Qosmedix ask for my Resale Certificate?
By providing a valid resale certificate to Qosmedix, our business customers can request complimentary samples of certain items for review and are not charged sales tax when placing an order.
Does Qosmedix sell directly to consumers?
Qosmedix is a business to business supplier. Our products can be purchased by anyone with a resale certificate or proof that they are a professional in the beauty industry. If you do not have a resale certificate, you may be charged sales tax in accordance with state laws.
Does Qosmedix offer complimentary samples?
Complimentary samples of many items are available for compatibility testing prior to purchasing. Samples can be requested online or by contacting a Customer Specialist. Please DO NOT request samples for personal use. The first 25 complimentary samples requested for business use will be filled per account/mailing address. If you would like to request more than 25 samples, please call a Customer Specialist at 1-631-242-3270 to discuss your needs. Items that cannot be sampled for free, can be purchased as long as you meet our $25 order minimum. Samples are shipped via USPS for domestic shipments and via Fedex for international shipments.
Where can I find a local distributor of Qosmedix products?
Qosmedix provides customers with the broadest selection of high quality jars, bottles, applicators, brushes, swabs and other sampling, packaging, spa and esthetic supplies. In order to be able to offer these items at the best possible price and ensure knowledgeable, friendly, professional service, we work directly with our customers in the United States and Internationally.
There are items I can’t find in your catalog or website. Can you help me find what I need for my project?
The Qosmedix Product Development Department is pleased to help you with any special requests for items that are not currently found in our catalog. Please fill out our custom product request form or contact us so we can discuss your request in detail. Please note, we require a $5,000 minimum on custom projects.
Can items be custom imprinted?
We can help customize many items to meet your branding and promotional needs. Some items can be ordered in custom colors or imprinted by hot stamping, silk screening or other forms of labeling. If a product has customizable options, this is indicated in the product details on each product page. Please fill out our custom product request form or contact us so we can discuss your request in further detail. Please note, we require a $5,000 minimum on custom projects.
How long will items in my shopping cart be saved for?
If you are signed in to your account, items in your shopping cart will be saved for one week following your last activity. If you are not signed in to your account, items in your cart will be saved for one hour following your last activity.
How do I open an account to pay with business credit terms?
New customers can begin ordering by immediately using a credit card. To set up a business account with Qosmedix, a valid business Resale Certificate is required (Resale Certificates are not required for customers outside of the United States). Please contact us to request a credit application. After the completion of a credit check and management approval, you may be able to place future orders using net 30 terms.
What credit cards do you accept?
We are pleased to accept Visa, Mastercard, Discover and American Express cards. Please be prepared to provide your credit card details every time an order is placed, or you can save your credit card information in your Qosmedix ecommerce account when ordering through our website. We take credit card fraud very seriously and employ many security methods to ensure the best possible protection of our customer's information. We report any international fraud attempts to the US government, and report any US fraud attempts to the FBI.
Can I pay by COD?
If you would like to pay by Collect On Delivery (COD), please contact our customer specialists. The COD payment method is not available through our ecommerce site.
Does Qosmedix have a minimum order requirement?
We ask our customers to purchase a minimum $25 total order for stock items. Some items have minimum quantity order requirements. Please check our website to find specific pricing and minimum quantities for each part. In addition, shipping charges on orders below $50 will contain a $5 handling fee.
How are your products shipped?
We provide a quotation for FedEx shipping when you check out through our e-commerce shopping cart. We no longer offer the option of shipping via USPS for e-commerce transactions. However, sample orders continue to ship via the United States Postal Service. For our business customers we are able to supply the weight and dimensions of your order so that you may obtain your own shipping quotation and select the carrier of your choice. Please contact our customer specialists to turn on the ecommerce feature that allows your account to choose your preferred shipping method using your own account number.
All orders are shipped EX-WORKS, Ronkonkoma, NY. This means that once your purchase is in the possession of the carrier for delivery, all costs and risks involved in taking the goods from Qosmedix to your desired destination are the responsibility of you, the buyer. The carrier and buyer are responsible for damages or problems that arise during and after shipping. Qosmedix, as always, stands by the quality of the products we have shipped.
Do you ship to PO Boxes?
No, we are not able to ship to PO Boxes at this time.
How will I know when my order has shipped?
Once your order has shipped, you will receive a shipment notification via email.
What is your mailing address?
Our 95,000-square foot offices and ISO certified, climate-controlled warehouse are located on Long Island, one hour and thirty minutes east of New York City. Send ground mail and packages to:
Qosmedix
2002-Q Orville Drive North
Ronkonkoma, NY 11779 USA
Are Qosmedix products Prop 65 compliant?
Yes, Qosmedix products are Prop 65 compliant, which means that the appropriate Prop 65 notice is affixed to any product that our Quality Assurance department has determined requires a Prop 65 notice as defined by the law of the State of California. All new products added to our line are reviewed by our Quality Assurance department as they relate to Prop 65 and labeled accordingly.
Do you ship internationally?
Yes! Qosmedix ships all around the world. Additional customs, duties and taxes for international shipments are the responsibility of the customer and will be charged upon arrival of your shipment into customs.
Please note, United States Postal Service shipping is available for international shipments that fit in one box. If you do not see USPS as an option during checkout, please remove some items from your cart and try again. Additional transactions may be placed to accommodate multiple boxes.
What are your hours of business?
Our Customer Specialists are available to answer your questions Monday through Friday, from 8:30 am to 5:00 pm Eastern Standard Time.
How do I cancel my order?
How do I cancel my order? To cancel your order, please contact a Customer Specialist by emailing info@qosmedix.com with a copy of your order confirmation in the email along with your cancellation request. Orders that have already shipped cannot be cancelled. If you wish to return your order you are responsible for shipping fees and a 25% restocking fee. You should receive a refund on your Qosmedix account in 2-3 weeks after we receive the return.